Terms and Conditions - Acton House Clearance
Welcome to Acton House Clearance. These Terms and Conditions govern your use of our services. By engaging our services, you agree to comply with and be bound by the following terms.
1. Definitions
- Company: Refers to Acton House Clearance.
- Customer: The individual or entity using the Company’s services.
- Services: House clearance, removal, and related services provided by the Company.
2. Services Provided
Acton House Clearance offers comprehensive house clearance services, including but not limited to:
- Removal of unwanted items from residential properties.
- Responsible disposal of waste and recyclable materials.
- Donation of suitable items to charitable organizations.
- Cleaning and preparation of premises post-clearance.
2.1. Scope of Services
Our services are tailored to meet the specific needs of each customer. A detailed assessment will be conducted to determine the extent of clearance required.
3. Booking and Scheduling
To book our services, customers must provide accurate information regarding the location, size of the property, and nature of items to be cleared. Scheduling is subject to availability and confirmation by the Company.
3.1. Changes and Cancellations
Customers may request changes to their bookings up to 48 hours before the scheduled service. Cancellations made within this window are subject to a cancellation fee.
4. Payment Terms
Payment for services is due upon completion of the clearance. We accept various payment methods, including cash, credit/debit cards, and bank transfers.
- Full payment is required before commencement of services.
- Late payments may incur additional charges.
4.1. Estimates and Quotes
Customers will receive a detailed quote outlining the costs associated with their clearance. This quote is valid for 30 days from the date of issuance.
5. Customer Responsibilities
Customers are responsible for ensuring that all items to be cleared are accessible and ready for removal at the scheduled time. Additionally, customers must provide any necessary access permissions for the premises.
5.1. Restricted Items
The Company reserves the right to refuse clearance of certain items, including:
- Hazardous materials such as asbestos, chemicals, and batteries.
- Perishable goods like food and plants.
- Valuables including jewelry, important documents, and electronics.
6. Liability
While Acton House Clearance strives to handle all items with care, the Company is not liable for any loss or damage to items that were not declared or were improperly packaged by the customer.
- Insurance: The Company maintains insurance coverage for accidental damages during the clearance process.
6.1. Indemnification
Customers agree to indemnify and hold harmless Acton House Clearance from any claims, losses, or damages arising from the clearance services provided.
7. Privacy Policy
We are committed to protecting the privacy of our customers. Personal information collected during the booking and clearance process will be used solely for the purpose of providing our services.
- Information will not be shared with third parties without explicit consent.
- Data security measures are in place to safeguard personal information.
7.1. Data Retention
Customer data will be retained for a period of five years after the completion of services unless otherwise required by law.
8. Dispute Resolution
In the event of a dispute, both parties agree to seek amicable resolution through negotiation. If a resolution cannot be reached, disputes will be handled in accordance with the laws governing the jurisdiction in which the services were provided.
8.1. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the region where Acton House Clearance operates.
9. Amendments to Terms
Acton House Clearance reserves the right to amend these Terms and Conditions at any time. Customers will be notified of significant changes, and continued use of services constitutes acceptance of the updated terms.
9.1. Notification of Changes
Notifications about changes to Terms and Conditions will be communicated via email or through our official communication channels.
10. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.
10.1. Entire Agreement
These Terms and Conditions constitute the entire agreement between the customer and Acton House Clearance regarding the services provided.
11. Acceptance of Terms
By utilizing the services of Acton House Clearance, customers acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions.